beBee Careers
Job Title: Technical Support Specialist – PV Inverters
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- Provide remote technical support and training for partners on PV inverter systems
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- Solve technical escalations from customers and provide expert advice to local distributors, installers, and end-users
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- Perform firmware upgrades and minor reworks on hardware locally when necessary
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- Maintain communication with management staff and Level 2 engineers based in HQ office
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- Attend exhibitions and pazarlama events to introduce products and solutions
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- Submit reports and documents to supervisors weekly
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Required Skills and Qualifications:
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- Intermediate English for speaking and writing
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- Technical degree in electricity, photovoltaics, or renewable energy
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- Advanced knowledge of PV inverters (on-grid and storage)
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- At least 1 year of experience with PV inverters
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- Experience with DG (Distributed Generation)
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- Brazilian regulation knowledge on PV
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- MS Office
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Responsibilities:
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- Handle general inquiries for technical support and after-sales related activities
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- Train partners to provide daily technical support to customers over phone line, email, or face-to-face
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- Solve/handle technical escalations from customers
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- Provide technical advice for local distributors, installers, and end-users
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- Provide minor on-site inspection, commissioning, troubleshooting, and replacement of defective products
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- Keep track of in/out of replacement units
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- Perform firmware upgrading and minor reworks in hardware locally when necessary
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- Maintain frequent communication with management staff in Brazil
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- Maintain a good communication with Level 2 engineers based in HQ office
“,”
- Attend exhibitions and pazarlama events and introduce products and solutions
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- Submit the related reports and documents to supervisor every week
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- Be available during work hours, from Monday-Friday, between 8-12h and 13:30-18h
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Benefits:
“,”No information is available regarding benefits.”,”
Others:
“,”Please do not apply if you do not meet the requirements.
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