Systems Engineer III – Rio de Janeiro

InComm Payments

We are looking for a highly skilled and self-driven Senior System Engineer to lead the operational support and technical stewardship of our in-house applications and supporting infrastructure. This role requires a strong foundation in systems, cloud, and database technologies, with the ability to troubleshoot complex issues, optimize performance, and collaborate cross-functionally with development and infrastructure teams.

Responsibilities

  • Provide advanced support for Windows and Linux environments, including patching, application deployment, and performance diagnostics.
  • Troubleshoot infrastructure issues across compute, storage, memory, and networking layers.
  • Leverage OS-specific tools (e.g., Windows Registry, Yum) to resolve system-level issues.
  • Manage and optimize cloud-based infrastructure, with a focus on Microsoft Azure services and resources.
  • Collaborate with network and security teams to support DNS, firewalls, load balancers, certificates, and secure connectivity.
  • Write, optimize, and troubleshoot SQL queries and stored procedures.
  • Analyze and resolve performance issues in relational databases.
  • Understand and manipulate application data models to support business and technical needs.
  • Provide light support for NoSQL platforms such as MongoDB.
  • Lead the installation, configuration, and lifecycle management of internally developed applications.
  • Manage user provisioning, roles, and permissions within supported applications.
  • Perform advanced troubleshooting, including log analysis and code review, to identify root causes of application issues.
  • Act as a liaison between operations and development teams, providing detailed technical insights and recommendations.
  • Document processes, configurations, and troubleshooting steps to support knowledge sharing and operational excellence.

Qualifications

  • 5+ years of experience in a technical support, infrastructure, or application analyst role.
  • Strong working knowledge of Windows and Linux operating systems.
  • Hands-on experience with cloud infrastructure and services with a preference for Azure experience.
  • Solid understanding of networking fundamentals and security protocols.
  • Proficiency in SQL and relational database management; familiarity with NoSQL databases is a plus.
  • Ability to read and interpret application code (e.g Java and C#, or similar) for troubleshooting purposes.
  • Excellent problem-solving skills and the ability to work independently in a fast-paced environment.
  • Strong communication skills and a collaborative mindset.
  • Experience with DevOps tools and CI/CD pipelines.
  • Familiarity with monitoring and observability tools.
  • Scripting experience (e.g., PowerShell, Bash) for automation and diagnostics.
  • Prior experience mentoring or leading junior technical staff.

Por favor, preencha os campos obrigatórios.



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