Technology Consulting Infra – Piau

Microsoft Industry Solutions is a global organization hosting over 7,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.

Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. 

We take pride in embodying Microsoft’s mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you’ll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

Our consultants work with the latest technologies to design, build, and optimize advanced cloud-based solutions that will help customers realize business value through technology. We apply our broad and deep technology skills combined with strong industry knowledge. As part of our team, you will deliver solutions to customers around the world. You will play a key role in allowing our clients to maximize their investment in Microsoft technology and introduce them to emerging technologies and solutions – to grow and optimize their business. To be successful, you will take advantage of our community of consultants, through sharing solutions and utilizing your early access to technology. You’ll be part of something bigger, through unleashing the power of the cloud and crafting solutions to meet customer needs. You will provide technical leadership for other consultant teams and engage in the complete lifecycle of large application development projects. Your key to success is your passion for customers, demonstrated through professionalism and striving for excellence in all aspects of the customer experience: understanding, designing, and developing advanced cloud solutions, and delivering with high quality on challenging engagements. This role is flexible in that you can work up to 80% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Pre-Sales Support

• Collaborates with internal stakeholders (e.g., Solution Architect, Pursuit Lead, Consulting Account Executive) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW).
• Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers. 

Technical Delivery

• Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.
• Leads meetings with customers/partners to understand business needs. Uses business, industry, and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.
• Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates with project leads. Generates and delivers Work Breakdown Structure (WBS).
• Implements solutions and provides oversight and leadership on workstreams across domains while adhering to Industry Solutions processes. Aligns solutions with the intent of the architecture. Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed. 
• Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

Intellectual Property Management

• Acts as an ambassador in the consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable. Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption. Improves Industry Solutions offerings quality and collaborates with portfolio and solution teams by providing feedback.

Business Development

• Identifies opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies. Facilitates, as appropriate, other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain. Drives innovation and digital transformation. Ensures the use of the existing intellectual property (IP).

Readiness

• Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with World Wide Learning. Leads or participates in relevant technical communities and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

Operational Excellence

• Completes operational tasks and readiness and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads by example and guides team members on operational tasks, readiness, and compliance. 

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor’s degree in computer science, Engineering, Finance, Business, or related field AND 3+ years leadership experience in relevant area of business
• OR equivalent experience.
• Fluency in Brazilian Portuguese and English
• 2+ years leadership experience in at least 3 of the following functional areas:
• Azure Core Infrastructure experience
• Azure Networking experience
• Identity and Security experience
• DevOps – expertise with Azure DevOps, Github, Terraform, ARM Templates, YAML, PowerShell, or other scripting language, CI/CD
• Cloud technologies
• Application Lifecycle Management (e.g., Agile, SCRUM, TFS)

Additional Or Preferred Qualifications

• 5+ years leadership experience in relevant area of business.
• Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics).
• Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.